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Job Opportunity: Community Caseworker with the Salvation Army

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2018 GraduationMay 5th, 2018
Countdown to May 2018 Graduation!
The Salvation Army – Office Manager/Community Caseworker
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Office Manager/Community Caseworker

To coordinate and implement the social services for the North San Mateo County district. To establish and maintain inter-agency relationships in order to provide referrals, securing needed services and support for clients.
POSITION: Office Manager/Community Caseworker
SUPERVISOR: Corps Officer
STATUS: Non-Exempt/Full-Time (35 hours/week; Monday – Friday)


  • Establish a community awareness of the presence & services provided by The Salvation Army in North San Mateo County
  • Establish and maintain relationships with other agencies and organizations for referrals and services
  • Answer the Corps phones, field inquiries, refer, and take messages as needed
  • Assess clients’ needs and schedule appointments as necessary
  • Screen clients for various Salvation Army programs and complete applications
  • Provide case management to families/individuals by establishing goals and strategies for increasing self-sufficiency, maintaining housing and employment (i.e. problem solving, financial management and benefits acquisition)
  • Be fully trained as a REACH worker, (energy assistance) and other application intake and processing
  • Provide clothing/furniture vouchers and other vouchers when appropriate
  • Client to Corps Connection: inform clients about our programs (youth, adult, camps, etc.).  Hand out fliers to clients, mail information on upcoming events to clients etc
  • Be knowledgeable & informed of current support programs throughout the North San Mateo County
  • to network client services
  • Provide referrals in order to secure necessary services and support for clients (e.g. food stamps)
  • Maintain accurate client records on the Social Services Database
  • Maintain accurate and updated client files
  • Complete daily and monthly statistics to be passed to Divisional Headquarters
  • Input social service statistics into database
  • Assist the Corps Officers with all Social Services and programs
  • Plan and organize seasonal Family Services programs (i.e. Back To School, Summer Campership, Christmas, etc.)
  • Conduct sign-ups for distributions, and for Summer camp
  • Plan & organize distributions, and transportation of campers
  • Recruit and maintain a pool of volunteers
  • Acquire donations for social service programs (bread, food, clothes, etc.) This includes picking up donations several times per week and as needed.
  • File records of donations received, giving receipts and maintaining copies
  • Organize all donations- any unusable items must be disposed of or taken to the thrift store
  • Manage and maintain a food pantry. Including: proper rotation of food distributed to avoid spoilage; organize and prepare a supply of emergency food boxes; keep temperature logs
  • Receive mail and sort
  • Complete and submit Accounts Payable and Receivable, including making bank deposits
  • Send mail appeal envelopes to processing center by mail
  • Attend meetings and trainings when required
  • Attend meetings and training’s in the community as determined by the Corps Officer(s)
  • Regularly review The Salvation Army Social Services policies
  • Perform other duties as assigned
  • High School Diploma or Equivalent
  • Experience in administrative duties including, but not limited to: filing, telephone work, record keeping and statistics
  • Ability to work with individuals from diverse backgrounds
  • Ability to solve problems and deal with crisis situations
  • Ability to maintain good rapport and communication with staff members and other agencies
  • Computer literate in Microsoft Office package ( Word, Excel, Access)
  • Good verbal and written communication skills
  • Good organizational skills, ability to handle multiple tasks, willingness to learn
  • Ability to work independently, as a part of a team, and with minimum supervision
  • Maintain confidentiality
  • Familiarity with Social Services and Salvation Army preferred
  • Attain a food handlers certificate within first 90 days of employment
PC                               CD ROM       Printer               Paper Port Scanner
Copy Machine             Calculator     Telephone
Miscellaneous office equipment including but not limited to staplers, three-hole punch, etc.

  • Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
  • Ability to operate telephone
  • Ability to lift up to 25 lbs. (usually file boxes)
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result. Please email your resume to Lieutenant Ruairi Ward:

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