Faculty member Alicia Santamaria recently wrote a guest post for CompassPoint, a nonprofit that helps other nonprofits to be more efficient. Those of you working in or with teams might be interested in the entire article, which addresses some techniques for making teams work.
In many organizations, I see managers and leaders challenged to deal with the interpersonal “conflict” situations that inevitably crop up between people. It can be enough to make some people want to stick their heads in the sand, which unfortunately is what happens sometimes. This avoids the situation in the short-term but the longer term implications for not tending to workplace misunderstandings, disagreements, and other conflicts can be quite damaging.
Those who are able to address situations in a timely and constructive manner and who can use their conflict competence to help people around them resolve their issues are a real asset to their teams and their organizations.
The full article is here and in it Alicia shares tips on building team agreements, explains what it means to be intentional about your organizational culture, and more. This is relevant to everyone: organizational leaders, individual contributors, those working on capstone projects and more.
Thanks, Alicia! Well done.