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Last Week’s Power Outage – Another Student Perspective

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2018 GraduationMay 5th, 2018
8 months to go.

by Moushumi Maharaj

When I made the decision to go back to school, NDNU was no doubt the one to choose. I am in the evening program and on Wednesday, September 19th, my instructor Ms. Pendergrass took us to the library for a small presentation. As soon as the presentation was over, there was a power outage. In the beginning, like everyone else, I assumed it was just the library but soon we realized it was the entire campus. Slowly we made our way back to our class (thanks to our smart phones flashlight app).

What was very unsettling is that once the power outage happened, there were no backup generators.  We spent a good hour and a half in class (still using our phone app to read and write) but not once did the security team or school administrators come in to check on us. For the amount of money we each pay for the classes, I expected at least that the generators would go on and that some sort of communication would be sent out to the instructors and students who were in class during that time. I did not see a point in the email sent out the next day to all the students.

If it weren’t for our smartphones, walking out to our cars would have been a challenge. I must say I am quite disappointed at how this was handled and hope it will be handled differently in the future.

Director of Public Safety James Saunders replies: 

“Thanks so much for bringing your concerns to our attention.  As Director of Public Safety, your safety and the safety of the entire campus community is the number one priority.  I agree that there is room for improvement based on our response to the power outage and better communication is needed.  I am using this experience as a training opportunity for the public safety operation and can guarantee a more comprehensive response in the next emergency.  At NDNU we strive to provide the best customer service and we clearly let our campus community down during this incident.  Again, thanks for sharing your candid comments and insight.”

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